<%@LANGUAGE="VBSCRIPT" CODEPAGE="1252"%> e-Safe V3.0 Help - Backup Management - Support System & Services
The PCS WorldNet e-Safe Service software has been designed to operate smoothly in most environments. Most problems that users experience can be easily remedied by reading through the trouble shooting guide included in this help menu.
Further assistance is available through the PCS WorldNet trouble ticket system. To access the system, log into your account through the website where you purchased the service and click on the trouble ticket link. A support agent will deal with your problem and respond to you through your designated contact email address within 48 hours.

Please be aware that there are many related systems that can impact on your backup that have nothing to do with the service operation. Some of these include:

  • Firewalls
  • ISPs
  • virus software
  • other copy or backup software you may be using
  • Failing or failed hardware

While our support engineers will do their best to assist you, they cannot be responsible for managing issues with systems outside of the e-Safe software and service, In situations like those mentioned above you may be directed to contact your service provider or place where you purchased the impeding software or hardware product.

Please do not contact the sales office with support queries.