If you need to find out quick solutions
to setting up your High Speed Internet Account or other user support
questions you will probably find them here in the Frequently Asked
Questions (FAQ) area here. Need more just Click
Support
Sign-Up
Now!
What is High Speed Internet Access ?
High Speed Internet Access is a fairly new technology where your
connection to the Internet is made through your regular telephone
lines to one of our caching Servers. This allows us to do some
pretty amazing things. First, we aren't limited by cables like
DSL or Cable Broadband; our connection to you from any location
here in California. Since we aren't trying to make older technology
(like television cable) work for data, we can achieve incredible
speeds from the network to you. Our High Speed Internet is over
the same line with speeds that are substantially greater than
a typical dial-up connection.
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How does all this work with one
computer?
Both the single and multi-computer installations begin with software
download
and a HookUpz account. The software is approximately 1Meg.
in size and will reside on your home or laptop computer. A V.90
or V.92 modem connects through a standard telephone line into
your house phone jack. Most late model computers include V.92
Modem. In a few simple install steps on your computer, and you're
surfing the web. We'll do all the work and provide all the equipment
necessary.
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Can I hook up my home network to your
service?
Yes with Windows XP, using Internet connection
sharing (call for more details). With our High
Speed or Dial-Up accounts. You can hook up as many computers as
you want with the software, but only one computer can be online
at a time. We also offer T-1 broadband service with routers,
switches and hubs, both wired and wireless, for your home or office
networking needs.
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Does your service use my current phone
line?
Yes! With HookUpz High Speed Internet Service
you can Not talk on the phone and surf the Internet at the same
time. There is software available that will allow you to freeze
you internet and take messages while on the line.
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Are the Internet connections
harmful?
RF is a form of electromagnetic signal that can pass through the
air, walls, and for short distances even you! However, the signal
power of the equipment is significantly lower than a normal cellular
phone! PCS WorldNet an HookUpz strives to ensure the safety of
its customers.
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What about privacy? Is someone watching
what I do online?
Not at all. PCS WorldNet and HookUpz does not
monitor nor keep logs of what individuals using the service are
doing beyond total bandwidth used and time online (to track the
amount of data being transferred for billing purposes, but not
the activities being performed). These are used to help maintain
the network only, and plan for expansion of our connections to
the Internet. This also means that YOU are responsible for your
own parental controls on your computer. We do not filter any access
to the net and we are not responsible for any content you find
on it that doesn't reside on our servers. If you wish to have
inappropriate content filtered, HookUpz will be more than happy
to install third-party software on your computer.
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What is the coverage area for HookUpz
service?
The HookUpz Dial-Up network is nation wide, but currently only
in California for our High Speed Internet Access. We can
currently service most areas that other services can not. Call
us today at (619) 225-5659 to see if your are within our network
limits.
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How fast is HookUpz?
HookUpz.Com High Speed Internet operates at up to 300 times faster
than regular Dial-Up services (like AOL, Earthlink, MSN and others).
Your telephone connection can affect maximum transfer rate. For
example, if a customer has static or noise on there phone line,
possible up/down transfer rate might be slower.
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Is HookUpz High Speed compatible
with all operating systems like Macintosh, Windows, Linux, Unix,
OS/2 etc.?
No! Only Windows Operating Systems at this time.
Standard installation assume that your system is supported by
the manufacturer's driver set. If it is not, an additional drivers
or software may be required. Any system that uses standard modems
will work with HookUpz. If you have questions, please feel free
to contact HookUpz.Com
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How is HookUpz High Speed Internet different
from DSL?
Most DSL providers are much more Expensive than HookUpz and they
offer poor services, and with other carriers you can Not move
your connection. That means with HookUpz.Com you can take your
Laptop or PC any where there is a telephone line connection. And
we deliver fully guaranteed services that provide equally fast
or faster download speeds. And since the HookUpz Network has already
been connected to your community, we can usually offer installation
service in a matter of a few minutes not days, not weeks like
some DSL services.
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How is HookUpz.Com different from a cable
modem?
HookUpz.Com provides an individual connection to the Internet,
unlike cable modems that provide a shared connection between residents.
With a shared connection, the more users on the network, the slower
the access speeds within the building. HookUpz manages its bandwidth
to help provide consistent speeds as Internet traffic increases.
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What is the installation process?
In most cases, you just set up an account with HookUpz and download
our software. Once downloaded just open to install on to your
computer, then click
here or contact us at (619)225-5659 to setup your New High
Speed Account. That's it. This software connects to HookUpz.Com,
which is then plugged into your computer network. Some plans even
come with a firewall solution to help protect your business
from many attacks. You will up and online in no time. An average
install takes from 15 to 30 minutes.
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Is HookUpz.Com service secure?
Aside from viruses and attacks from the Internet (which are applicable
to any type of network), a common question of online networking
is "can someone 'listen' to data on my network connection". The
answer is No. FHSS technology (Frequency Hopping, Spread Spectrum)
was introduced 50 years ago by the military as a way of sending
secure communications, and is fully utilized in the PCS WorldNet
/ HookUpz service. Signals are sent out over a multiple range
of frequencies at very low power, making it virtually impossible
to 'listen in' on a signal. For more information on our technology,
please give us a call.
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